VAN tours Terms and Conditions


1. Object

1.1 These General Conditions of Contract are designed to establish the terms and conditions governing the provision of package travel services proposed by Sardinhas Oporto Rent Shop And TOURS (WBC, Lda) (Hereinafter Sardinhas TOURS”).
1.2 The services are offered to the Client under the terms and conditions expressed herein.
1.3 The terms set forth in the Particular Conditions, if any, shall prevail over the provisions of these General Terms and shall prevail over both of any additional written and agreed upon stipulations between the participant (s) and Sardinhas TOURS.
1.4 By contracting Sardinhas TOURS, Customer acknowledges the understanding and acceptance of the terms and conditions set forth.

2. Registration

2.1 Reservations are made in the order of arrival of the applications for registration and limited to a certain number of vacancies in the particular conditions of the tour.
2.2 After confirmation of the reservation by Sardinhas TOURS, the Customer must advise Sardinhas TOURS, of any restrictions that may have (food restrictions, mobility difficulties, etc..).
2.3 Changes to the registration on the tour that may be requested after the reservation is done by the customer, may be accepted by Sardinhas TOURS or not, and be subject to change fees, in particular when they imply alterations to reservations already made with other suppliers.

3. Payment Conditions

3.1 By sending the registration form, the Client must pay 100% of the value of the tour, to guarantee the place in the tour.
3.2 Sardinhas TOURS reserves the right to cancel any registration, which payment is not made in accordance with the conditions mentioned above, applying the clause stipulated in point 4.

4. Withdrawals

4.1 If the participant’s withdrawal occurs within 48 hours prior to the Tour, Sardinhas TOURS will refund 100% of the amount paid at that date.
4.2 Withdrawals occurring after 48 hours before the Tour, or no-show, will not be refound.

5. Complaints

5.1 Only written complaints, formulated within a period not exceeding 15 days, after the end of the service will be considered.
5.2 Complaints concerning services of hotels, guides, local agents and other suppliers may only be accepted, provided that they participate in these service providers during the trip or stay and with the presentation of supporting documentation.
5.3 Failure to timely disclose such participation and documentation constitutes a cause of exemption from Sardinhas TOURS’s liability.

6. Changes of conditions and cancellations

6.1 Sardinhas TOURS may, where justified, change the conditions of the Program and replace it with similar ones, such as the order of the courses, the time of departure or arrival, or any of the accommodation provided by others of a category equal to or higher and similar location.
6.2 If unforeseen circumstances oblige Sardinhas TOURS to suspend a trip, the customer will be fully refunded, of the amounts already paid.
6.3 Sardinhas TOURS reserves the right to cancel an organized trip if the number of participants is less than the minimum required. In these cases, the customer will be informed at least 24 hours in advance, Sardinhas TOURS being exempted from any responsibility for the cancellation. The amounts paid in the meantime by the customer will be fully refunded.

7. Transfer of Registration

7.1 The participant may assign his / her registration, being replaced by another person who fulfills all the conditions required for the trip, provided that he informs Sardinhas TOURS at least 24 hours in advance and that the different suppliers included in the tour accept the replacement.
7.2 The transfer of the registration jointly blames the transferor and the transferee for the payment of the value and the additional charges originated by the transfer.

8. Documentation

8.1 The participant must carry all necessary documentation valid: Identity Card or Citizen Card, passport, visa, driving license and others, if required. Sardinhas TOURS declines any and all liability for refusing to grant visas or refusing permission to enter the participant in Portugal and Spain (European Union).

9. Insurance

9.1 Sardinhas TOURS has on all of your tours group liability insurance (against third parties) and personal insurance too. Our policy can and should be consulted simply by requesting it.
9.2 Sardinhas TOURS does not have any responsibility for the safety of customers, participants of the tours, either individually or collectively, during the performance of the contracted service, and can not be held responsible in any way for any incident involving the participants, during the performance of the injuries and death for the participants and / or third parties.

10. Means of Payment

10.1 The participant may pay for the Sardinhas TOURS services, by Visa, MasterCard or American Express, by Paypal or by bank transfer (depending on the platform usede), to the NIB indicated at the time of booking.

11. Photos and Videos

11.1 Sardinhas TOURS’s photos, videos, and other promotional / advertising materials produced during the tour are the property of Sardinhas TOURS. Sardinhas TOURS is authorized to use all material for advertising and marketing purposes, including images in which participants of the tours can be recognized. The participant abdicates the right to claim any rights to Sardinhas TOURS for the use of this material. In any event, the participants have the right to renounce to which images of themselves they are used, expressing this will for that purpose.)

12. VAN rules

12.1 The customer must respect all the unions given by the guide, particularly with regard to safety standards within the vehicles. It is forbidden to smoke, eat or ingest alcoholic beverages inside the vehicles. The transport of animals Is also prohibited.